08 September 2017
We are aware that Allpay have taken some of our customers direct debits twice in error today (Friday 8th September). Repayments are being processed as quickly as possible. We expect that most repayments will be paid back by today or by Monday at the latest via Allpay. We apologise for any inconvenience this may have caused you. If you need any support, or have any more concerns, please contact our service centre on 0161 393 7117. The service centre is open until 8pm tonight and from 9am to 4pm tomorrow (Saturday). You may also be able to get advice by contacting your bank.