Busy phone lines

18 March 2019

We apologise for any frustration you may have experienced while trying to get through to us this weekend.

On Saturdays our contact centre has a skeleton team to answer emergencies and the deluge of rain meant we received over 200 more calls than we would normally do. The high volume of calls is expected to continue today, so please bear with us.

Please also be aware that we cannot send an operative to inspect a roof while it is still raining. This is for health and safety reasons.

If you are calling to report a leak, please try your best to contain the leak first. If it is leaking on to your electrics, this is classed as an emergency so please call us on 0161 393 7117. If you have a non-urgent issue, you can report this using MyAccount at www.fcho.co.uk.