FCHO carries out responsive repairs through its Property Care Service. Further information on how we prioritise repairs and what repairs are your responsibility are detailed here.

Reporting a repair

If you need to report a repair please contact our Service Centre on 0161 393 7117. You can also book an appointment online with My Account.

My Account

When you call request a repair we will ask you for the following information:

  • Your name, address, and phone number.
  • What and where the repair is in your home. Which room/item is there a fault with. What it is doing or what it isn't doing.
  • When you will be available to allow access for us to carry out the repair.

When you call we will advise you:

  • If it is your responsibility to carry out the repair.
  • If there will be a charge for the repair i.e lock change.
  • About your repair order number – this will make it easier for you if you need to speak to us again about the repair.
  • A date when the repair will be carried out or the appointment date if one is available.
  • If a choice of morning 8am - 12pm or afternoon 12pm - 5pm appointment is available, we also offer school run appointments 10am - 2:30pm.

IMPORTANT - If you are out when we call, your job will be cancelled and you will need to report the repair again and arrange a new appointment.​

Will I have to pay?

You may have to pay for some repairs - this is detailed in our Charges Policy.

We have improved our repairs service for those who have had to log a high volume of repairs.

We will now, for those customers, arrange a visit to conduct a full property investigation alongside looking at the specific repairs reported.

The inspector will identify all of the works that are required and make the necessary repairs to ensure you then shouldn’t have to report any non-emergency repairs for the next 12 months.

The inspection could take up to one hour and you will need to be at your home during the visit and provide access to all of your property, inside and out, including all the rooms and external areas.

Condensation, damp or mould?

Please see the information on our dedicated page before reporting it as a repair.

Entry fobs

Replacement fobs or additional fobs for family/carers can be provided at a cost of £11.75.

Please contact us for further information.

Electrical Safety Checks

First Choice Homes periodically carries out electrical safety checks; to ensure the electrical system to your home is safe for you to use. It is important that we carry out these checks, for us and for you. Please visit our 'Electrical Safety Checks' page for more information.

More Information

Charges Policy

Our Repairs Policy

Download a copy of our Repairs and Maintenance Policy

Repairs Policy Condensation

Heating and hot water

More information about how to report repairs for heating, hot water, radiators and gas fires; and how to arrange connection of gas cookers

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