FCHO carries out responsive repairs through its Property Care Service. Further information on how we prioritise repairs and what repairs are your responsibility are detailed here.
If you need to report a repair please contact our Service Centre on 0161 393 7117. You can also book an appointment online with My Account.My Account
When you call request a repair we will ask you for the following information:
When you call we will advise you:
IMPORTANT - If you are out when we call, your job will be cancelled and you will need to report the repair again and arrange a new appointment.
You may have to pay for some repairs - this is detailed in our Charges Policy.
We have improved our repairs service for those who have had to log a high volume of repairs.
We will now, for those customers, arrange a visit to conduct a full property investigation alongside looking at the specific repairs reported.
The inspector will identify all of the works that are required and make the necessary repairs to ensure you then shouldn’t have to report any non-emergency repairs for the next 12 months.
The inspection could take up to one hour and you will need to be at your home during the visit and provide access to all of your property, inside and out, including all the rooms and external areas.
Please see the information on our dedicated page before reporting it as a repair.
Replacement fobs or additional fobs for family/carers can be provided at a cost of £11.75.
Please contact us for further information.
First Choice Homes periodically carries out electrical safety checks; to ensure the electrical system to your home is safe for you to use. It is important that we carry out these checks, for us and for you. Please visit our 'Electrical Safety Checks' page for more information.