We ask that you read this notice carefully as it contains important messages about the personal information we collect about you, what we do with your information and who your information might be shared with.
We ask that you keep your personal information accurate and up to date. If you cannot do this using one of our online services you can ask us to make changes to your personal information.
We are a social housing provider with a vision of Improving Lives in Oldham. Our objectives are to provide to build new homes, provide excellent landlord and support services, and creating thriving communities. To meet our objectives we need to collect and utilise personal information.
We use your personal information to:
You contract with us for a service and the legal basis for the processing of your personal information by us is contract.
Processing of your personal information will be undertaken in accordance with the principles of the General Data Protection Regulation and law in force in England. Our systems are protected to international security standards.
We will never sell or rent our customer’s information to other organisations for marketing purposes.
We will share information with our suppliers and service providers so that we can provide you with excellent services and maintain our contractual obligations to you, for example obligations under a tenancy agreement to repair your home.
We receive personal information from sources such as the local authority when our customers apply for housing.
In order to make certain online services available to you, we may share your personal information with some of our service partners that includes IT providers.
However, we require our contractors to ensure they have appropriate data protection and security controls. We also impose contractual obligations on our contractors so that we can take action against them if things go wrong.
Aside from our contractors and service providers, we will not disclose your personal information to any third party, except as set out below or required by law.
We may share your information with:
It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA). Any transfers made will be in full compliance with the law.
We will not retain your personal information for longer than necessary for the purposes set out in this Notice. Different retention periods apply for different types of information. We will not normally hold any personal information for longer than 6 years after you have ceased to be a customer.
You may have one of the following Rights that are detailed in our Information Rights documents on our web site:
We keep our Privacy Notice under regular review and we will place any updates on our website.
This Privacy Notice was last updated March 2019.
Contact details for feedback are as follows:
First Choice Homes Oldham, First Place, 22 Union Street, Oldham, OL1 1BE
Telephone: 0161 393 5599
Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF 0303 123 1113 / www.ico.org.uk
Personal information is information about a living individual, which is capable of identifying that individual. This is sometimes called personal data.
Processing is anything done with/to personal information, including storing it.
The data subject is the person about whom personal information are processed.
The data controller is the person or organisation who determines the how and why of data processing.
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