Enquiries, complaints, and compliments

First Choice Homes Oldham Limited is committed to continually improving the services we provide to customers. We therefore welcome any views or feedback on service delivery, whether good or bad, and any enquiries of requests for a service.

Enquiries or request for a service, complaints, and compliments are a valuable source of feedback, which helps us to improve and provide better services.

Enquiry or request for a service

An enquiry is a request for information, assistance or advice where no formal complaint has been made to the landlord. We may provide information about our service, signpost to other organisations as appropriate or give advice on making a complaint. Please note this is only monitored between 8am and 8pm Monday to Friday. If your enquiry is an emergency, please contact us on 0161 393 7117.

Enquiries

Complaint

An expression of dissatisfaction where there is material distress, material inconvenience and/or financial loss because of the action or lack of action and/or standard of service(s) provided by First Choice Homes Oldham.

Complaint

Compliment

If you have received services from a member of First Choice Homes Oldham staff and want to give feedback on them.

Compliment